In the press this week, was a report that the DVLA thinks that they have lost £200m in road tax revenues since introducing the new disc-free tax system. It caught my eye because, about a year ago, the Chancellor announced how they will now do away with paper tax returns and replace them with an online tax account. Many of us wondered at the time how the IT would work.
In the 1970’s (I know I don’t look old enough) I recall how we all thought computers would do away with almost all mundane work, and we would live lives of leisure, and only do the work that humans must do. It was a Promised Land, delivered by second class post via Royal Mail (like most government mail), it seems. Is Government trapped in a 1970’s time bubble, desperately doomed to failure, yet hoping to save costs by computerising our lives? Or does government have a long term strategy?